Booking Terms & Conditions
"Our Terms & Conditions are designed to ensure the quality
of your stay & clarify the details of your reservation contract"
Check-in/Check-out: Rates quoted are based on check-in & check out dates shown on your booking. Should you arrive late or depart early, we regret refunds are not applicable.
Arrival /departure times: Arrival time is from 4pm, please let us know of you wish to arrive early or later in the evening. For the comfort of all guests we do not accept arrivals after 10pm. Please stay in touch if your travel plans have been affected by delays.
Payment Currancy: Rates & payments are in € Euro’s currency.
Reservation Rate is charged per Rooms per night, Tours, wargames & breakfast per person per day.
Room Tax: Tax Sejour (Room Tax) is raised by & paid to the Mayenne Commune to support Pays de Loire Tourism. The tax per person per night of .60c will be added to your bill. Taxes are subject to change without notice according to local law.
Number of Guests per booking- Room & holiday rates are for occupants listed on your on-line Booking or L’Hotel de Hercé Invoice.
Extra Guests: We are a boutique B&B, additional beds in rooms are not available for children, infants, or additional guests. If friend or family member wish to join you, please make a reservation for an additional room prior to arrival. A new invoice will be issued, & payment required prior to check-in. If we fully booked, we are happy to recommend a Mayenne hotel close by.
Children: We are delighted to have families to stay with children over 8 years old, please note additional beds, cots in rooms are not available. We have two adjoining rooms available which are popular with families. L’Hotel de Hercé is not suitable for infants or safe for very young children, due to the window heights and stairs.
No Pets: We regret we do not accept any pets on the grounds or in the house at L’Hotel de Hercé. There is no exception our policy, we provide
Low allergy guest rooms for our guests
Ensure the protection of the 18thc heritage interiors
Protect the endangered species of hedgehog who lives quietly in our garden.
Additional visitors: For your security & our PL insurance only guest staying at L’Hotel de Hercé are permitted on the premises. If you wish to catchup & socialize with friends, we recommend the lovey bar & brasserie in Place de Hercé, Town Square or riverside at The Carrot Brasserie which often has live music.
Non-Smoking Policy: L'Hotel de Hercé is strictly Non-smoking - Non E-cigarettes - Non Vaping across the grounds, gardens, & inside the heritage maison. Smoking is permitted in the Place de Cheverus public gardens, or the friendly Tabac in the upper square. Outside dining in the town square is also available for smokers. Please note; there are significant room cleaning costs to restore the expensive wall fabric upholstery in guest rooms to a smoke-free condition.
Any guest smoking at L'Hotel de Herce may be asked to leave, & no refunds will be issued.
Guest use of Salons, & outdoor garden areas: The Grand Salon, & heritage gardens are open for guest’s quiet relaxation until 10pm at night. After breakfast no eating is permitted in the dining room or Grand Salon. The garden has outdoor tables & chairs for a quiet picnic or relaxing. Please do NOT eat takeaway food in your room. Respect privacy of other guests staying at L’Hotel de Herce and be mindful of noise when using common areas.
Guided Tours & Holiday packages: Guided Tour & Holiday Package rates vary according to the features of the specific product offered by L’Hotel de Hercé. Holiday & Touring Stays will be confirmed; first by quote, then invoiced via e-mail. Refunds are not available for cancelled tours during shoulder & high season within 6 weeks of booking commencement date. If this is of concern, please ensure you have booked travel insurance.
Booking Deposits are not required for B&B Reservations or Holiday packages.
Payment is due 6 weeks prior to your arrival date. For any changes please contact us by email us as soon as possible.
Changes to Booking Dates or Tour Preferences: We are happy to accommodate changes to your booking dates, room selection, or Tours preferences. Changes will be subject to room availability & destination availability. For any changes please contact us by email us as soon as possible.
No refunds after final payment has been made. Compassionate consideration of your circumstances will be undertaken. For overseas guest please ensure you have Travel Insurance.
Cancellation of short stay B&B bookings Refunds up to a week prior to stay will be given with consideration depending season, number of rooms, if rooms are rebooked. Alternatively, new dates can be booked for Commercial guests.
Online Booking Error: Cancellation without fault for online bookings are available without penalty up to 48 hours of booking having been made. Please contact us directly by SMS to rebook dates after this time.
Right to refuse booking: We reserve the right to refuse a booking, cancel reservation where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation is not desirable or legitimate.
For any questions regarding terms & conditions or
your stay with us please do not hesitate to email, or message via WeChat or FB Messenger on our L’Hotel de Hercé page