Booking Terms & Conditions 

 

"Our Terms & Conditions are designed to ensure the quality

of your stay & clarify the details of your B&B reservation contract"

 

Stay dates: Dates are based on check-in & check out dates shown on your Reservation.

                        Should you arrive late or depart early, we regret refunds are not applicable. 

Arrival /departure times: Arrival time is from 4pm to 10pm, please let us know of you wish to arrive early or later in the evening.

                       We request you stay in touch by SMS if your travel plans have been affected by delays. 

Payment Currancy: Rates & payments are in € Euro’s currency.

Reservations: Are charged per room per night, Max 2 persons per room

Per person charges: Tours, Wargames & Breakfast, Tourism RoomTax:per person per day. 

Train Transfers: Charge per private car one way max 3 people with luggage.

Room Tax: Tax Sejour (Room Tax) is paid to the Mayenne Commune to support Pays de Loire Tourism. The tax per person per night of .60c.

Room inclusions: All inclusion are listed in detail in the Room description

                                     In keeping with our tranquil enviroment No TVs are  available at L'Hotel de Hercé. 

Reservation for nominated guests- Reservation name is listed on your on-line Booking or L’Hotel de Hercé Invoice.

Extra Guests: If friend or family member wishs to join you to stay, please make a reservation for an additional room prior to arrival. A new invoice will be issued, & payment required prior to check-in. If we fully booked, we are happy to recommend a Mayenne hotel. Additional beds in rooms are not available for children, infants. 

Children: We are delighted to have families to stay with children over 8 years old, please note additional beds, cots in rooms are not available. We have two adjoining rooms which are popular with families. L’Hotel de Hercé is not suitable for infants or very young children, due to the window heights and stairs.

No Pets: We regret we do not accept any pets on the grounds or in the house at L’Hotel de Hercé. There is no exception our policy, we provide  

  1. Low allergy guest rooms for our guests

  2. Ensure the protection of the 18thc heritage interiors

  3. Protect the endangered species of hedgehog who lives quietly in our garden. 

Non-Smoking Policy:  L'Hotel de Hercé is strictly No-smoking - No E-cigarettes - No Vaping across the grounds, gardens, & inside the heritage maison.  Outside dining in the town square is also available for smokers.  Please note; there are significant room cleaning costs to restore the expensive wall fabric upholstery in guest rooms to a smoke-free condition.  

Guest use of Salons, & outdoor garden areas: The Grand Salon, & heritage gardens are open for guest’s quiet relaxation until 10pm at night.  After breakfast no eating is permitted in the dining room or Grand Salon. The garden has outdoor tables & chairs for a quiet picnic or relaxing. If you have take away food we are happy to lay a table for you for dining. 

Respect privacy of other guests staying at L’Hotel de Herce and be mindful of noise when using common areas.

Additional visitors: For your security & our PL insurance only guest staying at L’Hotel de Hercé are permitted on the premises.  If you wish to catchup & socialize with friends, we recommend the lovey bar & brasserie in Place de Hercé, the Town Square.

Booking Deposits for B& B Reservations up to 3 nights are not required, payment in full is required a month in advance to verify your booking.

Cancellation of short stay 3 night B&B bookings Refunds up to 2 week prior to stay will be  considered depending if rooms are able to be rebooked. We offer the option to rebook for up to  3 months for Commercial guests.

Online Booking Error: Cancellation without fault for online bookings are available without penalty up to 48 hours of booking having been made. Please contact us directly by SMS to rebook dates after this time.

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Guided Tours & Holiday packages:  Guided Tour & Holiday Package rates vary according to the features of the specific product offered by L’Hotel de Hercé.  Holiday & Touring Stays will be confirmed by emailed quote, th and invocie. Refunds are not available for cancelled tours during shoulder & high season within 6 weeks of booking commencement date. For all unexpected circumstances please book travel insurance. 

Changes to Booking Dates or Tour Preferences: We are happy to accommodate changes to your booking dates, room selection, or Tours preferences. Changes will be subject to room availability & destination availability. Contact us by email to update your booking. 

Right to decline: We reserve the right to decline a booking. 

  • Cancel with full refund a reservation due to our unforseen personal or business circumstances. 

  • Where it appears that a customer may have engaged in fraudulent or inappropriate activity

  • Under circumstances where reservation service requests can not be provided.  

For any questions regarding terms & conditions or

your stay with us please do not hesitate to email, or message via WeChat or FB Messenger on our L’Hotel de Hercé page

Email: lhoteldeherce@orange.fr